Ro (Body Program)

What it is

Ro launched as Roman in 2017 and began its Body Program for obesity treatment in January 2023.

Members get provider care, messaging and weight tracking; medication is billed separately, via insurance or cash.

The page lists brand-name Wegovy (pen and pill), Zepbound (pen, KwikPen, vials), Ozempic and Foundayo; it does not list compounded drugs.

An insurance concierge checks coverage and handles prior authorizations.

Prescribes: Brand-name FDA-approved GLP-1s (Wegovy, Zepbound, Foundayo; Ozempic off-label); no compounded products listed

What it costs

Insurance: Medication may be covered by insurance (Wegovy/Zepbound pens, Ozempic); some options cash-pay only; membership separate.

Prices change often. Check ro.co before you sign up.

By the numbers

• Trustpilot 3.9/5 from 7,187 reviews (21% 1-star; checked 2026-10-15).4
• BBB: A+; BBB Accredited since Jul 2018; 739 complaints in the last 3 years (checked 2026-10-15).5

Pros and cons

What users say

Common themes in public posts on Reddit, Trustpilot, the Better Business Bureau and app stores, summarised and linked. Individual experiences vary.

• Reviewers praise easy signup, fast approvals and good packaging.2
• A frequent complaint is unclear recurring membership charges and difficulty getting refunds after cancellation.2
• The dominant theme in r/Zepbound is cost: commenters point out that Ro's monthly membership (about $145-$150) is charged on top of the same brand-name medication price a patient would pay through the drugmaker's own pharmacy with any prescriber, and suggest lower-cost prescribers instead.78910
• Some members say they keep Ro because it is faster than getting a primary-care appointment and because it handles insurance paperwork; one reported a prior authorization approved within a day.1011
• In June 2026 members reported Ro phasing out the tirzepatide vial and moving patients to the pen, which some disliked because vials allow custom doses.12
• Trustpilot reviewers praise easy signup and quick clinical responses; complaints centre on total cost being higher than ads suggested, recurring charges, and refunds or cancellations.4