Rex MD

What it is

LifeMD's 10-K describes Rex MD as its men's telehealth platform, having served about 691,000 customers and patients since launch.

Care is provided by LifeMD's affiliated licensed providers, with prescriptions dispensed by its own pharmacy or partner pharmacies.

The 10-K describes testosterone replacement therapy as a defined specialty program within Rex MD.

Prescribes: Generic and branded ED drugs (sildenafil, tadalafil, Viagra, Cialis, Levitra), sertraline for PE, finasteride; TRT options listed include testosterone cypionate, testosterone gel, clomiphene and sermorelin.

What it costs

Insurance: Rex MD says it does not accept insurance.

Prices change often. Check rexmd.com before you sign up.

By the numbers

• Trustpilot: 4.7/5 from 5,264 reviews (86% five-star, 7% one-star), checked 2026-10-15.6
• BBB: B- rating, not accredited, 48 complaints filed in the last 3 years.7
• BBB profile of parent LifeMD, Inc.: A rating, accredited, 850 complaints filed in the last 3 years (covers all LifeMD brands).8
• Rex MD iOS app shows too few ratings to display a score.9

Pros and cons

What users say

Common themes in public posts on Reddit, Trustpilot, the Better Business Bureau and app stores, summarised and linked. Individual experiences vary.

• Reviewers often praise phone support staff as patient and helpful.4
• Complaints about automatic refills, charges after cancellation and slow refunds.4
• Some report wrong doses, underfilled vials or prescription delays.4
• Many commenters describe recurring shipments and charges they did not expect, and say cancelling requires a phone call rather than an online button.10
• Complaints about hard-to-reach or unhelpful customer service and refused refunds recur in the same thread.10
• Some customers report an easy start, a responsive doctor and effective medication delivered every three months.10
• Trustpilot reviewers: polite, knowledgeable support agents who resolve issues.6
• Trustpilot reviewers: billed for refills after cancelling; slow refunds.6
• Trustpilot reviewers: wrong dosages, shipping delays, broken tracking, repeated ID requests.6
• Trustpilot reviewers: hard to reach support or escalate after purchase.6

Records we found

Official and court records we found in public sources as of October 15, 2026. This is not a live or complete record; check fda.gov, ftc.gov and court sites for the latest.

1. Aug 2025
   Court

   A putative securities class action (Johnston v. LifeMD) was filed against parent LifeMD and two officers alleging false and misleading statements; the case was transferred to S.D.N.Y. and was pending per the FY2025 10-K.3